Terms and conditions

Personal Information Collection Statement (External to RCMP)

All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.

Public Communications

The personal information you include in an inquiry may be used to prepare a reply. The personal information is collected pursuant to the RCMP Act - mandate, drawn from the authority and responsibility under Section 18 of the RCMP Act. Such information may be used for statistical, evaluation and reporting purposes. The information is included in the personal information bank [PIB Number RCMP PPU 005 - PIB Title- Operational Case Records]. The information may be shared with programs and activities of accredited domestic and foreign investigative agencies, departments of Criminal Justice System and Courts in the administration or enforcement of the law in the detection, prevention, or suppression of crime generally. This information may also be used for research, planning, training, evaluation and audit, statistical purposes and may be matched with information from other personal information banks and/or program records, should your inquiry pertain to a specific program or activity of the department. In such cases, the information is included in the personal information bank of the program or activity.

Information in this bank is retained by the RCMP for a minimum of two years. If the file has been designed as having enduring value it will be transferred to the control of Library and Archives Canada, otherwise it will be retained by the RCMP until it no longer has business value. At that point, it will be destroyed.

Privacy Inquiry

Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by writing to:

RCMP Access to Information and Privacy Branch
RCMP Mail Stop #61
73 Leikin Drive
Ottawa, ON K1A 0R2

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by e-mail at info@priv.gc.ca or by telephone at 1-800-282-1376.

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

Your privacy and the internet

The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor's Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, the Government of Canada considers the IP address to be personal information, particularly when combined with other data automatically collected when visitor requests a Web page such as the page or pages visited, date and time of the visit.

Unless otherwise noted, the Royal Canadian Mounted Police does not automatically gather any specific information from you, such as your name, telephone number or email address. The Royal Canadian Mounted Police would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact form. In such cases, how your personal information is handled will be provided in a Personal Information Collection Statement.

In cases where services are provided by organizations outside of the Government of Canada, such as social media platforms or mobile applications, IP addresses may be recorded by the Web server of the third-party service provider.

Communicating with the Government of Canada

If you choose to send the Royal Canadian Mounted Police an email or complete a feedback form online, your personal information is used by the Royal Canadian Mounted Police in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. The Royal Canadian Mounted Police does not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act.

Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.

Personal information from emails or completed feedback forms is collected pursuant to the Privacy Act. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank PSU 914 Public Communications.

Third-party social media

The Royal Canadian Mounted Police's use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on Government of Canada servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. The Royal Canadian Mounted Police uses: Facebook, Twitter, and YouTube.

Personal information that you provide to the Government of Canada via social media account(s) is collected under the authority of the Financial Administration Act. This information is collected to capture conversations (e.g. questions and answers, comments, "likes", retweets) between you and the Royal Canadian Mounted Police. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted. The personal information is included in Personal Information Bank PSU 938 Outreach Activities.

Improving your experience on Government of Canada websites

Digital markers (including cookies)

A digital marker is a resource created by the visitors' browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are "cookies" or HTML5 web storage. Some examples of what digital markers do are as follows:

• they allow a website to recognize a previous visit each time the visitor accesses the site;
• they track what information is viewed on a site which helps website administrators ensure visitors find what they are looking for.

The Royal Canadian Mounted Police uses sessional and/or persistent digital markers on some portions of its website. During your on-line visit, your browser exchanges data with The Royal Canadian Mounted Police's Web server. The digital markers used do not allow the Royal Canadian Mounted Police to identify individuals.

You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with the Royal Canadian Mounted Police's website.

Web analytics

Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with the Royal Canadian Mounted Police's website.

The Royal Canadian Mounted Police uses Google Analytics and Microsoft Azure Application Insights to improve its web site. When your computer requests a Royal Canadian Mounted Police Web page, our institution collects the following types of information for Web analytics:

• the originating IP address
• the date and time of the request
• the type of browser used
• the page(s) visited
• referring search terms

The Royal Canadian Mounted Police uses Google Analytics and the information collected is disclosed to Google, an external third party service provider. Your IP address is anonymized prior to being stored on the service provider's servers in order to help safeguard your privacy. The information collected is de-personalized by activating the anonymization feature in Google Analytics.

Data collected for Web analytics purposes goes outside of Canada to the United States of America and may be subject to the governing legislation of that country, such as the USA PATRIOT Act.

Information used for the purpose of Web analytics is collected pursuant to the Financial Administration Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy and Web Analytics.

Protecting the security of Government of Canada websites

The Royal Canadian Mounted Police employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank PSU 939 Security Incidents and Privacy Breaches.

Inquiring about these practices

Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act and privacy policies regarding the Royal Canadian Mounted Police's Web presence may be directed to our Access to Information and Privacy Coordinator.

If you are not satisfied with the Royal Canadian Mounted Police's response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.

Using files located on non-Government of Canada servers

To improve the functionality of Government of Canada websites, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice

Providing content in Canada’s official languages

The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when the Royal Canadian Mounted Police use both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only. Information provided by organizations not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our visitors.

Linking to non-Government of Canada websites

Links to websites not under the control of the Government of Canada, including those to our social media accounts, are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of such websites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, and does not endorse the sites and their content.

Visitors should also be aware that information offered by non-Government of Canada sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-government websites before providing personal information.

Ownership and usage of content provided on this site

Materials on this website were produced and/or compiled for the purpose of providing Canadians with access to information about the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:

Our commitment to accessibility

The Government of Canada is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our Web pages, applications or device-based mobile applications, please contact us for assistance or to obtain alternative formats such as regular print, Braille or another appropriate format.

Interacting with us on social media

This notice has been written to explain how the Government of Canada interacts with the public on social media platforms.

Content and frequency

We use our social media accounts as an alternative method of sharing the content posted on our website and interacting with our stakeholders. By following our social media accounts (by "following," "liking" or "subscribing"), you can expect to see information about the programs and services we provide.

We recognize that the Web is a 24/7 medium and your comments are welcome at any time. However, given the need to manage federal resources, moderating of comments will generally occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends will be read as early as possible the next business day.

Because the servers of social media platforms are managed by a third party, our social media accounts are subject to downtime that may be out of our control. As such, we accept no responsibility for platforms becoming unresponsive or unavailable.

Links to other websites and ads

Our social media accounts may post or display links or ads for websites that are not under our control. These links are provided solely for the convenience of users. The Government of Canada is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.

Following, "favouriting" and subscribing

Our decision to "follow," "favourite" or "subscribe" to another social media account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking to) content from another user.

Comments and interaction

We will read comments and participate in discussions when appropriate. We ask that your comments be relevant and respectful. We reserve the right to delete comments that violate this notice, and the user may be blocked and reported to prevent further inappropriate comments.

We cannot engage in issues of party politics or answer questions that break the rules of this notice.

We reserve the right to edit or remove comments that:

• Contain personal information;
• Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
• Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
• Put forward serious, unproven or inaccurate accusations against individuals or organizations;
• Are aggressive, coarse, violent, obscene or pornographic;
• Are offensive, rude or abusive to an individual or an organization;
• Are not sent by the author or are put forward for advertising purposes;
• Encourage illegal activity;
• Contain announcements from labour or political organizations;
• Are written in a language other than English or French;
• Are unintelligible or irrelevant;
• Are repetitive or spam; and
• Do not, in our opinion, add to the normal flow of the discussion.

In short, please be respectful and make sure that your comments are relevant to where they are posted. The views of users commenting on our social media accounts do not necessarily represent the views of the Royal Canadian Mounted Police or the Government of Canada.

Accessibility of social media platforms

Social media platforms are third-party service providers and are not bound by Government of Canada standards for web accessibility.

If you have difficulty accessing content on our social media accounts, please contact us and we will try to solve the problem or provide you with the information in a different format.

Copyright

Information that we post is subject to the Copyright Act.

Privacy

Our social media accounts are not Government of Canada websites and represent only our presence on third-party service providers.

For more information, please refer to our Privacy Notice regarding third-party social media.

Official languages

Many social media platforms have multiple language options and provide instructions on how to set your preferences. The Government of Canada respects the Official Languages Act and is committed to ensuring that our information of is available in both French and English and that both versions are equal quality.

We reply to comments in the official language in which they are posted. If we think the response is a question of general public interest, we may respond in both official languages.

We may share links that direct users to sites of organizations or other entities that are not subject to the Official Languages Act and available only in the language(s) in which they are written. When content is available in only one language, we make an effort to provide similar content in the other official language.

Questions and media requests

Reporters are asked to send questions to the Media Relations Offices.